Servimetrica Legacy Blog

Now we are over at The Services Pundit.
Our newest blogging endeavor.

A group of salespersons of a well-known mobile phone company discussing new contracts from recent customers… Aloud… Using two tables… With paperwork, contracts, etc scattered all over the place.
So much for customer privacy in the name of productivity.

That is the name of this month s Harvard Business Review Case Study.
A duel between customer interactions and product innovation.

From the Heard on the Street column of The Wall Street Journal (subscription required):

Corrections Corp. is well-positioned in a fast-growing corner of the economy: outsourced incarceration. The biggest private-prison operator in the U.S. may see strong profits on demand from the government…